Cancellation immediately after purchase
If you purchased a "Sensors and App" membership with Veri and decide immediately that you’d like to cancel, please contact our Customer Support team via email at care@veri.co. We are happy to review the case and discuss the next steps.
Cancelling your active Veri membership
You can cancel your Veri membership through Veri's Member's Portal or by emailing our Customer Support team at care@veri.co. Cancellation requests will take effect at the end of the current membership term.
If you are unsure whether Veri is the right fit for you, we suggest purchasing the Continuous Monitoring membership, which includes two sensors per month and has no minimum commitment.
If you are mid-way through a membership with a minimum commitment, cancellation will take effect from the end of the current membership term. If you have months left in your contract term, your subscription will continue to renew and we will ship sensors until your current minimum contract term is complete.
Please see the table below which outlines Veri's current membership options, the billing cadence, and if there is an applicable minimum commitment:
Membership | Billing cadence | Minimum commitment |
Intermittent Monitoring - | Monthly | 4 months |
Intermittent Monitoring - | First 4 months paid upfront, then transitions to a monthly renewing membership | 4 months |
Intermittent Monitoring - cancel any time | Monthly | 1 month |
Continuous Monitoring | Monthly | 1 month |
App only - "Monthly billing" | Monthly | 1 month |
App only - "Pay up front" | First 4 months paid upfront, then transitions to a monthly renewing membership at the initial discounted rate | 4 months |
App only purchase through Apple AppStore | Monthly - paid through App Store subscriptions | 1 month |
*Please note that the Intermittent Monitoring - 4 month commitment memberships are no longer available for purchase by new users.
If you have questions about the Veri membership or your cancellation options, please contact us via email at care@veri.co or from the Veri in-app chat.