We're very sorry to hear that you're experiencing sensor issues! Please hold off on removing the sensor until we can properly troubleshoot this.
You can contact the Sensor Support Staff via the phone numbers below to resolve most sensor issues. They will be able to review the Libre app data and issue a replacement free of charge. The call typically only takes about 20-25 minutes.
Here are their phone numbers:
Country | Phone Number |
United States | 855-632-8658 |
United Kingdom | 0800-170-1177 |
Austria | +0800-93-00-93 |
Belgium | +0800-167-72 |
France | 0800-10-11-56 |
Italy | 800 088 244 |
Switzerland | +08-00-804-404 |
Ireland | 1800-77-66-33 |
With this in mind, here are some general troubleshooting steps that may help:
Make sure you have the most recent version of the Veri app downloaded from the App Store
Log out of the Veri app → restart your phone → log back in
Double-check that you've correctly synced Veri with the Libre app (instructions here)
Confirm that you are scanning the sensor with the NFC reader on your phone.
Sometimes the angle can be slightly off and interfere with the sensor scanning properly.
If you bring your arm up and scan with more of a flat surface, does this help?
If you have an Android device, please enable NFC in your phone settings.
If none of these actions help resolve the sensor issue, send a screenshot of the Veri and Librelink apps along with your phone model to our support team via the Veri in-app chat or by emailing care@veri.co. We will get back to you as soon as possible. Thank you for your cooperation!