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Experiencing gaps in your data?
Experiencing gaps in your data?
Tia avatar
Written by Tia
Updated over a week ago

Here you are, scrolling through your glucose data, and suddenly - a gap! Where did it come from? 

Gaps may appear because the sensor has not been scanned for the past 8 hours. To ensure this doesn't happen remember to scan just before going to bed and right after waking up.

If you have notifications enabled we'll send you a message to remind you to scan before the 8-hour mark.

Some other reasons for gaps in data might be when the temperature changes rapidly, there’s some external pressure to the sensor as when sleeping, or the sensor is wiggling around a bit. If your readings are very high or very low, this will also cause a gap in the graph.

Usually, this is not a problem, and you can just ignore the gap. If however, it feels like the gaps are getting in your way of being able to read and understand your data, you may have a faulty sensor. At that point, we encourage you to reach out to us via the in-app chat and we’ll figure it out together!

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