Have you ever noticed a gap in your glucose data in Veri while scrolling through the glucose graph and wondered where it came from?


Gaps typically occur when the sensor has not been scanned for over 8 hours. When you go longer than 8 hours between scans, the sensor erases and replaces the oldest data with the newest data. If you scan the sensor at 10pm and then do not scan again until 8am, then the data from 10pm to midnight is erased. To ensure this doesn't happen, remember to scan right before going to bed, right after waking up, and at least a few times throughout the day.

If you have notifications enabled we'll send you a message to remind you to scan before the 8-hour mark.

Some other reasons for gaps in data include rapid temperature changes, external pressure on the sensor while sleeping, or the sensor adhesive becoming loose on your arm. If your readings are very high or very low, this may also cause a gap in the graph.
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Usually, this is not a problem and you can just ignore the gap. If however, it feels like the gaps are getting in your way of being able to read and understand your data, please reach out to us via the in-app chat and we’ll figure it out together!

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