This article includes information on:
Why you need to download the Libre app to use Veri
Sensor and App Compatibility
Where your glucose data is stored
How to Scan the Libre1 and Libre2 sensors
Possible Libre error messages and next steps
Why you may see different glucose values in Veri vs. Libre
Where is my glucose data and why do I need to download the Libre app?
To provide you with the most accurate glucose data, we use the Abbott Freestyle Libre Sensor. This sensor can only be scanned by the associated Libre app, so all Veri users must first download this app and follow the instructions below in order to send their glucose data to Veri 📈 😄
After you download the Libre app, create an account using the same email address as your Veri account.
Then, make sure to enter our Practice ID into the Connected Apps section of the Libre app. This is what allows us to export your data to Veri. If you haven't done this yet, keep reading and we will guide you through the process.
How do I set up the LibreLink app?
When you download Veri we guide you through this process during app onboarding, but we've included the full instructions below in case you missed it in the app. Please note the whole process should only take about 5 minutes to complete.
If you follow the instructions and are still having trouble, our Customer Support team would be happy to assist you further. Simply open the Veri app, click on the Menu button in the top left corner of the app, and tap Support 😊
Step 1: Install the Libre app
To get started, open the App Store on your phone and search for the FreeStyle Libre app.
In most regions, there are three options available:
Next, download the app version that matches the generation of sensor you are using.
If you are using a Libre1 sensor, download the FreeStyle LibreLink - US app
If you are using a Libre2 sensor, download the FreeStyle Libre 2 - US app
If you are using a Libre3 sensor, download the FreeStyle Libre 3 - US app
Libre 3 set-up instructions are slightly different and can be found here
NOTE: The options above are for the US versions of the Libre apps. If the App Store on your phone is set to another country, simply replace "US" with the 2-letter country code associated with your region instead.
Step 2: Create a LibreView account
Next, open the Libre app, create a LibreView account with the same email address you use for your Veri account, and set a unique password.
The Veri and LibreView account email addresses must be identical for the sync to work.
NOTE: If you notice that the email addresses differ, you can change the LibreView email address via the instructions below:
Navigate to www.Libreview.com
Log in via Member Login on the right:
Click on the Settings Menu (3 lines in the top right corner)
Click on Account Settings
Under Profile -> Login Information, Click on Change Email Address
Change your email address to match that of your Veri account
Step 3: Set up the Libre app
Next, navigate through a short setup in the Libre app, agree to the T&Cs, and enter your app preferences. You can set carbohydrate units to grams if you'd like, but you won’t need this feature.
We recommend setting the Libre target range to 70-140mg/dL (3.9 - 7.8 mmol/l) to match the Veri app default range:
Step 4: Enter the Veri Practice ID to Connect the two apps
Entering Veri's Practice ID into the "Connected Apps" section of the Libre app permits Libre to send the data to our app.
Our standard practice ID is veri-app followed by the 2-letter code associated with each country.
Here are the practice IDs for the regions where we ship sensors:
Country/Region | Practice ID |
United States | veri-app-us |
United Kingdom & Ireland | veri-app-uk |
France | veri-app-fr |
Rest of EU | veri-app |
NOTE: the full list of Veri Practice IDs (extended for those with app-only memberships in other countries) can be found in this article.
Step-by-step instructions on how to enter the Practice ID:
Step-by-step instructions on how to enter the Practice ID:
1. Tap the menu button on the top left of the Libre app:
2. Tap "Connected Apps" (Called "Share" on Android):
3. Tap “Connect” next to "LibreView”:
4. Tap "Connect to a Practice”:
5. Under "Practice ID" type the Practice ID that corresponds to your region.
The full list of Veri Practice IDs can be found in this article.
6. Tap "Next”:
7. You should see a confirmation that you have connected the two apps :
Step 5: Scan the sensor to begin the calibration period.
Next, click on Scan New Sensor in the photo below and hold the back of your phone up to the sensor until it vibrates. This will activate the sensor and begin the 1 hour calibration period.
NOTE: if you have an Android device, there is no "Scan New Sensor" button. Simply hold the phone up to your sensor until it vibrates and the calibration period will begin.
Step 6: Scan the Sensor again
Click on the button in the top right corner that looks like this:
Then, scan the sensor with your phone a second time and a glucose value should appear in the Libre app.
Exit out of the pop-up window and you will see the full graph of glucose data. The graph will appear mostly empty after this first scan, but 8 hours of data will appear on this graph after each scan moving forward.
Step 7: Open the Veri app
When you open the Veri app, the data should now transfer automatically. Please note you must have steady wifi or a strong cell phone connection for the data to transfer from Libre. Veri is configured to pull up to 7 days' worth of glucose data, so don't worry if for whatever reason you have issues with the setup or a temporary disturbance in connection.
If the data doesn't appear automatically when you open Veri, please navigate to our Glucose Graph and "pull down to refresh". Then, a spinning wheel will appear and your glucose data should transfer. :
Now, the setup process is complete!