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First time using Veri
First time using Veri

Most frequently asked questions when starting with Veri

Tia avatarAlex avatar
By Tia and 1 other2 authors32 articles

Common Questions


Does it hurt?
When should I apply the sensor?
What are the contraindications?
How does the sensor compare to a finger prick test?
I do sports that make me sweat a lot. How can I ensure the sensor stays put?
Is it re-usable?
How often should I scan?
Is the sensor waterproof
How do I take it off?

Packaging Contents


I don’t have an alcohol wipe. What can I do?
What if something is missing from my box?

Sensor


The sensor is not scanning
How do I ensure I insert the sensor correctly?
I already activated my sensor, but the app is asking me to activate it again
Where to insert the sensor? Do I need to shave?
I feel uncomfortable after inserting the sensor
I have an issue with inserting the applicator
I’m unsure how to set up the applicator
There is blood under the sensor, is this normal?

App Settings


What now?

Sign in


What do I need to be able to sign in?
I didn't receive a code. What can I do?
My email is not recognized

Patch


What if the patch becomes worn out, can I change it?
Do I need the patch?
How do I apply the patch correctly?
I put the patch on before initializing the sensor, is that a problem?

Data


Can I link my Garmin with Veri?
Why do I need to fill in this information?
What do you do with my data

Membership


I want to give access to another person. How do I do this?

Android


How do I know which part of my phone needs to touch the sensor?
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