Veri

Alex

Most frequently asked questions when starting with Veri

First time using Veri

Does it hurt?

Morning, noon or night - when to insert the sensor

When should I apply the sensor?

What might cause the sensor to malfunction

What are the contraindications?

Why it is normal to have different readings between capillary test and CGM

How does the sensor compare to a finger prick test?

I do sports that make me sweat a lot. How can I ensure the sensor stays put?

What to do with the sensor once it is no longer in my skin

Is it re-usable?

How to make the most out of Veri in terms of scanning

How often should I scan?

Can I swim and take a shower with the sensor on?

Is the sensor waterproof

How to safely remove the sensor once it's time

How do I take it off?

Common Questions

How to disinfect the area without an alcohol wipe

I don’t have an alcohol wipe. What can I do?

If something is missing from your order, this is what to do

What if something is missing from my box?

Packaging Contents

The sensor is not scanning

How do I ensure I insert the sensor correctly?

I already activated my sensor, but the app is asking me to activate it again

Where to insert the sensor? Do I need to shave?

What to do when the sensor insertion is not entirely painless

I feel uncomfortable after inserting the sensor

I have an issue with inserting the applicator

How to get the sensor set up properly for successful insertion

I’m unsure how to set up the applicator

There is blood under the sensor, is this normal?

Sensor

What now?

App Settings

What do I need to be able to sign in?

What to do when you have trouble logging in

I didn't receive a code. What can I do?

My email is not recognized

Sign in

What to do with the patch and how to change it

What if the patch becomes worn out, can I change it?

Do I need the patch?

How do I apply the patch correctly?

What happens if the patch is on before the sensor is initialized

I put the patch on before initializing the sensor, is that a problem?

Patch

Can I link my Fitbit/Garmin with Veri?

Why do I need to fill in this information?

What do you do with my data

Data

I want to give access to another person. How do I do this?

Membership

How do I know which part of my phone needs to touch the sensor?

Android

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