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What to do while your sensor is initializing
What to do while your sensor is initializing

Helpful tips and actions points to ensure you get off to the best start with Veri

Tia avatar
Written by Tia
Updated over a week ago

Well done setting up your first sensor! Most of the hard work is over now.

While you wait for the sensor to initialize, please read these tips and action points to help you get off to a good start with Veri.

Key points to remember in the first few hours:

1) The sensors have a 12-48 hour calibration period

While you have already started the 60-minute initialization, sometimes the initialization can take a little longer than this.

When the 60-minute initialization is complete, your sensor will continue to calibrate for the next 24 hours. The device works within a margin of error and the margin is expected to be higher on days 1-2 and 13-14 of the sensor’s lifespan. If your readings are a little higher or lower than expected for the first and last couple of days, this is normal. There’s no need to panic!

The sensors have internal mechanisms to alert users to sensor malfunction. If your sensor is reading higher or lower than expected, we ask that you wait 24 hours to see if the readings stabilize before contacting Support for assistance. If your sensor seems ‘stuck’ in initialization, or keeps reverting to the initialization screen for 4 hours or more, please contact the Customer Support team via the Veri in-app chat.

You can read more about possible reasons for receiving low glucose readings here.

2) CGM readings ≠ finger prick (glucometer) readings

Some discrepancy is expected between your CGM and glucometer (finger prick device) if you are comparing readings. This article explains why this is the case in detail if you are interested to read more!

We recommend focusing more on the trends of your blood sugar if monitoring outside of medical use. Paying more attention to spikes, fluctuations, and stability; rather than the exact numbers from one minute to the next.

3) Temperature can affect your readings

High or low temperatures can affect your glucose readings. Extreme heat or cold can lead to an error message such as 'Reading Unavailable', but this is nothing to worry about. Simply give it an hour or two for your sensor to either warm up or cool down then scan again if using Freestyle Libre 1 or 2; or wait for your next automatic reading if using Libre 3.

Action points for a smooth start with Veri

1) Sync your Freestyle LibreLink app with Veri

If you haven’t already, make sure to sync the Veri and Freestyle LibreLink apps with these instructions. This can seem like a little bit of a lengthy process but it usually takes less than 5 minutes.

2) Set up Veri app integrations

Veri offers several direct app integrations to ensure that you can easily track lifestyle factors such as exercise, steps, and sleep. These include Apple Health, GoogleFit, Oura, and Fitbit. Learn how to set up these app integrations here.

3) Set up Veri and Freestyle LibreLink app notifications

The Freestyle LibreLink and Veri apps both offer notifications that help you to make the most out of them!

In the Veri app, you can receive notifications for the following situations:

  1. You have not received glucose data for 8 hours

  2. Your meal score is ready (2 hours after recording the start of a meal)

  3. The educational content of your Veri Program is available for the day

However, we have found that Veri users generally prefer to turn their LibreLink high and low glucose alarm notifications off. You can turn off the notifications in the Veri app Settings and this guide will walk you through how to do so.

You can also turn the LibreLink alarms off via the LibreLink app Settings with a detailed guide on how to do so here.

Other helpful resources

Here are a few more resources that we would recommend reading at the beginning of your Veri journey:

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